FAQ

 

What is the advantage of booking with CruisingStore?

 

Our goal is to build and maintain the most innovative and guest-friendly cruise vacation online experience in existence.

 

CruisingStore believes that the best guest experience is derived from a true partnership with cruise lines. When you book you cruise vacation on JetBlue Cruise, powered by CruisingStore, your information is shared with the cruise line. In most cases you are free to discuss any aspect of your reservation directly with the cruise line. This marks a new customer relationship model ensuring fast, efficient response to your needs.

 

What is included in the price of my cruise?

 

Cruising is the best vacation value! There are cruise vacations to suit every budget and taste. In general, the cruise price includes your choice of stateroom accommodations, as well as on board activities, entertainment and most meals. You’ll know what your vacation will cost before you go. Your only extra expenses will be drinks, specialty restaurants, shore excursions, spa services, and any other optional incidentals you may choose to purchase while on board or ashore.  Standard meals are included in the price of your cruise. Some cruise lines include pre-paid drink cards, wine packages and other cost saving options.

 

What are my choices when picking a cruise ship?

 

Ships range from U.S. and European riverboats, intimate and yacht-like ships, to vessels stretching longer than three football fields. You can sail with fewer than 100 fellow guests or with more than 5,000. Enjoy atmospheres ranging from casual to formal, contemporary to classic.  Enjoy the endless activities offered on a contemporary resort-style cruise, or immerse yourself in the culture of a destination on a special interest cruise.

 

Where can I go on a cruise?

 

Cruise ships operate all over the world where there is navigable water – and since the earth is 70% water, that’s pretty much everywhere! Cruises visit over 500 ports worldwide and practically every destination accessible by water. You can embark on your cruise vacation from over 30 North American ports or any of the other ports around the world.

 

What can I do in port?

 

You can explore on your own or take a guided tour (referred to as a shore excursion). Search ancient ruins or shop for bargains. Ride a raft over river rapids or a horse across miles of hills and beaches. Explore a waterfall or pyramid. Follow in the footsteps of history or in the wake of a water skiing boat. If there’s still time, improve your golf or tennis game on one of the many famous courses and courts your cruise may visit. Learn how to windsurf. Sun and swim at some of the world’s best beaches. Catch a record marlin. Sail, snorkel or scuba dive. Take a cable car to the top of a mountain. Explore dark catacombs. The list is endless. Cruising is the perfect way to sample a wide variety of new destinations and try all the things you’ve ever (or never) dreamed of doing.

 

Do cruise lines welcome families with kids?

 

More and more cruise vacations are booked by families with children. Over 30% of cruise vacationers sail with children and nearly all cruise lines provide supervised activities for kids, especially during holidays. If your children enjoy swimming, sports, games, movies and the adventure of new places, then they’ll love a cruise. You’ll find that children adapt to shipboard life with ease. Trained youth counselors will help keep them safe, busy and entertained. Ships even offer different types of age-appropriate activities, suitable for toddlers to teens.

 

Can singles have fun on a cruise?

 

Absolutely! Cruising is for everyone and is ideal for people traveling alone because it’s so easy to meet other people. Some ships also have single staterooms and others offer rates designed for single travelers.

 

Are cruises appropriate for honeymoons?

 

Yes! Cruising offers an atmosphere that’s just right for romance: cozy dinners for two, strolling on deck at sunset, dancing the night away, and opportunities for stargaze. Most lines provide special services from Sunday or Monday departures to champagne and breakfast in bed. Also, more and more couples are having destination weddings on a cruise and many ships offer special packages for marriage ceremonies, receptions, and vow renewal.

 

Necessary Documents 

 

CruisingStore highly recommends that all cruise passengers travel with a passport. While the U.S. Government may not require a passport for sea travel on certain cruises originating in the U.S. or for travel only within the Western Hemisphere, other specified documentation is required. For specific U.S. governmental passport and visa regulations, visit www.travel.state.gov.

 

What should I pack?

 

Pack like you would for any resort vacation. Cruise vacations are casual by day, whether you’re on the ship or ashore. In the evening, the dress codes varies by ship and by occasion. Some ships may have a Captain’s Gala, for which example, and you’ll probably want to wear something nice...for guys a snappy sport coat and slacks; for gals, a cocktail dress. Generally, cruise lines take a casual and more relaxed approach to dress throughout the cruise – while on some luxury cruises, formal dinners or parties are part of the fun.

 

How are special occasions celebrated on a cruise?

 

Most cruise lines will treat you to a complimentary special dessert and a chorus of “Happy Whatever” to honor the occasion. Cruise staff can make your birthday or anniversary more festive with champagne, flowers or whatever the occasion demands. You can even arrange for a special private party.

 

How can I stay connected while cruising?

 

Most staterooms are equipped with televisions and telephones. You can even use your own cell phone on some ships, where cellular service is available. Many cruise ships are now Wi-Fi enabled, so you can check your e-mail on your laptop in your stateroom or go to the on board internet facility – specially designed to meet your online needs on board. In addition, most ships have a daily newsletter with news, headlines, selected stock quotes and sports scores. Additional charges apply for phone, internet and cellular service.

 

Whom should I contact if I have questions that haven’t been answered?

 

If you've booked with CruisingStore already, contact your cruise line directly.  You will have received an email from CruisingStore right after you placed your booking, which provides contact numbers, etc. Alternatively, our advocates and agents are online 24 hours/day via chat on CruisingStore.  

 

How to contact CruisingStore

 

Booked guests are encouraged to contact the cruise line for specific FAQs and for reservations support.

 

In the event you wish to contact a member of the CruisingStore team…

Monday-Friday  9:00am-6:00pm EST

Email: CustomerService@CruisingStore.com