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Frequently Asked Questions

  What information do I need to provide?
  Is it possible to book multiple rooms online?
  Can I book a reservation for someone other than myself?
  What are my payment options when booking online?
  Is it possible to utilize multiple credit cards for payment online?
  Can I purchase additional amenities, such as cruise line transfers or pre/post cruise hotel stays, online?
  Can I purchase shore excursions online?
  How will I know that my reservation is confirmed?
  What if I encounter an error message or my computer crashes while making a reservation?
  Can I allow someone else to use my log in?

What information do I need to provide?
When booking a vacation online, it is very important that you enter the correct information for your trip. This includes city of departure, destination, dates of travel, number of travelers (and if traveling with children, the ages of the children) and correct and complete names (as printed on your Proof of Citizenship) of all travelers.
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Is it possible to book multiple rooms online?
It is NOT possible to book numerous rooms at one time. If you are interested in reserving more than one room in close proximity to one another, it is recommended that you call our toll-free number and speak to a Vacation Consultant. The only way to purchase more than one room on our web site is to make multiple reservations.
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Can I book a reservation for someone other than myself?
Yes. Please be aware that we require a completed Third Party Authorization form for all reservations in which the payer is not traveling. The form my be obtained from your Vacation Consultant, or if you are confirming your reservation online, from our Customer Service department.
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What are my payment options when booking online?
You may pay using either a credit card or debit card. Please keep in mind that debit cards often have daily spending limits. We recommend checking with your bank prior to making a payment with your debit card.
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Is it possible to utilize multiple credit cards for payment online?
Currently, it is not possible for the initial payment. If your initial payment is not a payment in full, you may use more than one card to pay the remaining balance, either via e-mail, by applying a payment on our web site, or by calling the toll-free customer service line.
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Can I purchase additional amenities, such as cruise line transfers or pre/post cruise hotel stays, online?
Currently, it is not possible to purchase these items online. Please call our toll-free number and speak to a Customer Service representative to assist you in researching the possibilities available to you.
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Can I purchase shore excursions online?
Our website lists a wide variety shore excursions, depending upon your cruise destination and time of year. Please be aware that these excursions are operated by local independent tour operators and are subject to their rules, regulations and pricing. We encourage you to read all information very clearly before and after booking all shore excursions.
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How will I know that my reservation is confirmed?
Once you have successfully completed the reservation process, you will immediately receive an e-mail confirmation invoice from us. Please read your invoice to confirm that all of the information is accurate. If you have not received your email confirmation but have completed the online booking process, including entering in your credit card information, we ask that you contact our Customer Service department to ensure that we have your accurate email address.
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What if I encounter an error message or my computer crashes while making a reservation?
Please contact our Customer Service department who will be able to assist you in verifying whether or not your reservation was successfully completed.
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Can I allow someone else to use my log in?
We strongly encourage everyone to create his or her own profile. If others are permitted to use your login, your personal information may be compromised, which could potentially affect any existing reservations you may have in the system.
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